Shipping and Delivery Policy

Last updated: 25 October 2026

This Shipping and Delivery Policy explains how ZUDAKO processes and delivers orders placed at zudako.com. If you have a question about an order, email connect@zudako.com with your order number.

1. Delivery Timeline

Our estimated delivery timeline is generally 7–8 days after we receive your order. This is an estimate, not a guaranteed delivery date. Actual delivery may vary by destination, courier capacity, public holidays, weather, operational disruptions and other circumstances outside our reasonable control.

2. Order Processing

Orders are processed after the order is received and payment is successfully confirmed. Processing and transit times may vary. If there is a material delay or an issue affecting fulfilment, we will make reasonable efforts to communicate relevant updates using the contact information provided at checkout.

3. Delivery Areas

Delivery availability depends on the address and serviceability of our shipping partners. Enter your complete address and PIN code at checkout to check whether delivery is available. If a location cannot be served, we may need to contact you to update the address or cancel and refund the order as appropriate.

4. Shipping Charges

Any shipping charge applicable to your order will be displayed at checkout before you complete payment. Charges may depend on the destination and order details. If free shipping or a shipping promotion is offered, the applicable conditions will be shown with that offer.

5. Tracking Your Order

Where tracking is provided by the shipping partner, tracking information will be shared through the contact channel available for your order, such as email, SMS or a tracking link. Tracking updates may take time to appear after the parcel is handed to the carrier.

6. Delivery Address and Contact Details

Please check your name, phone number, email address, full street address, locality, city, state and PIN code carefully before placing an order. Incorrect or incomplete details may delay delivery or cause a parcel to be returned. If you need to correct an address, contact us immediately; changes may not be possible after dispatch.

7. Delivery Attempts and Undelivered Parcels

Please ensure someone can receive the parcel and respond to courier calls where necessary. If delivery fails because the address is incomplete, the recipient is unavailable or the courier cannot reach you, the carrier may make another attempt or return the parcel. If an order is returned to us, contact support to discuss the available options.

8. Delays, Lost Parcels or Delivery Issues

If your parcel appears delayed, the tracking link stops updating, or you receive a delivery notification but have not received the parcel, contact us with your order number. We will review the available shipment information and work with the shipping partner where appropriate.

9. Damaged Parcels or Incorrect Items

If a parcel or product arrives damaged, defective or incorrect, contact us promptly with your order number and clear photos of the packaging and product. See our Refund, Cancellation and Return Policy for the process and eligibility details.