Refund, Cancellation and Return Policy

Last updated: 25 October 2026

This policy explains how order cancellations, returns, exchanges and refunds work for purchases made at the ZUDAKO online store, zudako.com. Please read it before placing an order. For help, contact connect@zudako.com with your order number.

1. Order Cancellation

You may request cancellation as soon as possible after placing your order, provided it has not been packed for dispatch or handed to the shipping carrier. Email connect@zudako.com with “Order Cancellation”, your order number and the email or phone number used at checkout. A cancellation is confirmed only when we reply confirming it. Once an order has been dispatched, it may no longer be cancellable and the return process below may apply.

2. Returns and Exchanges

Contact us within 7 calendar days of delivery to request a return for an eligible item. Items should be unworn, unwashed, unused, undamaged, and returned with original tags, packaging and proof of purchase. For hygiene, product-condition or other lawful reasons, some items may not be eligible for return; any such exclusions will be communicated clearly where applicable.

To request a return or exchange, email connect@zudako.com with your order number, reason for the request and clear photos if the item is damaged, defective or incorrect. Wait for return instructions before sending anything back. Unapproved returns or items that do not meet the stated condition may be refused to the extent permitted by law.

3. Wrong, Damaged or Defective Items

If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos of the item and packaging. The 48-hour request is intended to help us investigate quickly and does not remove any rights you may have under applicable consumer law.

4. Refund Eligibility and Amount

Once an eligible cancellation or return is approved, the refund will generally be made to the original payment method. Any refund for a cancelled order will cover the amount paid for that order. Shipping charges, return shipping costs or other charges will be handled according to the circumstances, the information shown at checkout and applicable law. We will communicate any applicable deductions before processing where required.

5. Refund Processing Timeline

After we approve a refund, we will initiate it within 5–7 working days. The time for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider or payment service provider. If the amount has not appeared after the provider’s normal processing period, contact us with your order number so we can help trace the transaction.

6. Exchanges

Exchanges depend on stock availability and approval. If the requested size or item is unavailable, we will discuss the available options, which may include a refund where appropriate. Do not ship an item back before receiving instructions from our support team.

7. Return Shipping

Where a return is due to a confirmed wrong, damaged or defective item, contact us for instructions before shipping it back. For other approved returns, any return-shipping responsibility will be explained when the request is approved and handled in accordance with applicable law.

8. Refund Status and Support

For a cancellation, return or refund update, email connect@zudako.com with “Refund Request” or “Return Request” in the subject line and include your order number. Please do not include full card numbers, passwords or OTPs.

9. Consumer Rights

This policy does not limit any rights or remedies that cannot be excluded under applicable Indian consumer-protection law. Where the law provides a more protective right, the law will apply.